Terms & Condition

Note: (+/-) weight variation is normal after the item has been processed due to meat dust and the frozen nature of the meat.

Mahaberjaya is a licensed and certified company operating in Malaysia. To access the website users are required to accept all the terms, conditions and notices contained in the Terms along with the amendments made by Mahaberjaya. Additional charges for access to or use of a Service is added by default in the Terms and Conditions.

Terms of Use

Please read the terms and conditions (“Terms and Conditions”) set out below carefully before ordering any Goods or Services listed on www.mahaberjaya.com(“Website”). Your use of the Website, services and tools are governed by the following Terms and Conditions (“Terms of Use”) as applicable to the Website www.mahaberjaya.com including the applicable policies which are incorporated herein by the way of reference. If you transact on the Website, you shall be subject to the policies that are applicable to the Website for such transaction.

You shall be contracting with Mahaberjaya and these terms and conditions including the policies constitute your binding obligations, with Mahaberjaya. For the purpose of these Terms of Use, wherever the context so requires “You” or “User” shall mean any natural or legal person who has agreed to become a buyer on the website by providing Registration Data while registering on the Website as Registered User using the computer systems. Mahaberjaya allows the User to surf the Website or make purchases without registering on the Website.

The term “We”, “Us”, “Our” shall mean Mahaberjaya. When You use any of the services provided by Us through the Website, including but not limited to (e.g., Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use:

1) We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to you.

2) It is your responsibility to review these Terms of Use periodically for updates / changes.

3) Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions.

4) As long as you comply with these Terms of Use, we grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

Frequently asked questions

How can I cancel my order?

You can cancel the order by calling our customer support We will not be able to cancel the order once it is out for delivery.

Can I edit my order?

Yes, you can edit the order by calling our customer support number +60 12-392 4663 or on chat within 15 mins of placing the order. The customer support agent can help you to add/remove individual items within the order.

Can I get a refund for my order?

The customers are eligible to receive a refund for their purchases, with certain conditions. These conditions include when wrong orders have been delivered, when we are unable to deliver the ordered items due to unavoidable circumstances or when items are missing from the order list.

The partial refund cannot be accepted once your order is sent for processing or out for delivery.

Any modification on the order, the existing order will be cancelled and replaced with the new order number.

Note:

For refunds, you will be requested to provide your name, bank name, and bank account number. The refund process will also be communicated via email.